Jaxsta is Closing
Can I still reference my Jaxsta profile or credits elsewhere?
After December 17th, public Jaxsta links will no longer work. We suggest removing or updating any Jaxsta links you’ve shared on websites or social media.
How will I know when my refund has been processed?
You’ll receive a refund receipt when refunds are processed on December 17th. Please note that it can take between 5-10 days for the money to be back in your account. Refunds will be processed automatically to your original payment method.
Who can I contact for help?
You can reach our support team anytime at support@jaxsta.com. Please include the email address associated with your Jaxsta account so we can assist quickly.
Are any other Vinyl Group products affected?
No. Other Vinyl Group products — including Vampr, Vinyl.com, Serenade, and Vinyl Media — remain fully operational and continue to grow.
Is this permanent?
For now, Jaxsta is being placed into hibernation. Parent company Vinyl Group will preserve Jaxsta’s technology with the goal of exploring commercial opportunities to restart this work in the future if conditions allow.
Will my data remain secure?
Yes. All Jaxsta user data will continue to be stored and managed in line with our Privacy Policy, even after shutdown. We are not transferring or selling user data to any third party.
Can I download or save my data before Jaxsta closes down?
At this time, personal data exports are not being offered. However, you can use the platform before December 17th to generate repertoire reports. This will allow you to export a current snapshot of a profile’s recordings and works.
Will I receive a refund?
Yes. We’ll issue a prorated refund for any remaining time on your plan from 17th December onwards. Refunds will be processed automatically to your original payment method. Please note that it can take between 5-10 days for the money to be back in ...
What happens to my subscription?
All active subscriptions will be automatically cancelled on December 17th 2025. We’ll issue a prorated refund for any remaining time on your plan from this date onwards. Refunds will be processed automatically to your original payment method. You ...
When will Jaxsta go offline?
The public platform will remain available until the 17th of December 2025.
Why is Jaxsta closing down?
Over the past year, we’ve worked hard to make Jaxsta a sustainable business - reducing costs, refining the platform, and renegotiating data partnerships. Despite progress, the current model does not scale commercially.