Can I download or save my data before Jaxsta closes down?
At this time, personal data exports are not being offered. However, you can use the platform before December 17th to generate repertoire reports. This will allow you to export a current snapshot of a profile’s recordings and works.
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Will my data remain secure?
Yes. All Jaxsta user data will continue to be stored and managed in line with our Privacy Policy, even after shutdown. We are not transferring or selling user data to any third party.
Why is Jaxsta closing down?
Over the past year, we’ve worked hard to make Jaxsta a sustainable business - reducing costs, refining the platform, and renegotiating data partnerships. Despite progress, the current model does not scale commercially.
Can I still reference my Jaxsta profile or credits elsewhere?
After December 17th, public Jaxsta links will no longer work. We suggest removing or updating any Jaxsta links you’ve shared on websites or social media.
When will Jaxsta go offline?
The public platform will remain available until the 17th of December 2025.
Who can I contact for help?
You can reach our support team anytime at support@jaxsta.com. Please include the email address associated with your Jaxsta account so we can assist quickly.