Finance
What happens to my 'claimed' profile if I cancel my Jaxsta Free membership?
Your data remains stored on your profile. You will be able to update that information by signing up again to Jaxsta Free
Why is my bank statement showing a $1 charge?
That pending charge is part of the credit card authorization process. This is a temporary authorization charge and it will disappear from your statement.
How do I obtain a receipt for my Jaxsta membership?
You will be emailed a receipt upon every membership payment. If you have deleted your invoice, please email support@jaxsta.com and we will resend your invoice.
What happens if my payment declines?
We will send you four emails over the ten-day period immediately following the due date of your membership payment, requesting that you update your details. After the tenth day, your membership will be downgraded to Jaxsta Free.
I have a monthly membership, will I be notified before my monthly fee is collected?
No. Your membership fee automatically renews on the same date each month. For example, if you made your first membership payment on April 25, your next will be billed on May 25, June 25 and so on.
Does my yearly membership automatically renew?
Yes. If you wish to cancel your membership you can do so at any time. For our full cancellation and refund policy, please click here.
What payment methods do you accept?
We accept all major credit cards.
If my membership is billed monthly, when will my first payment be collected?
Your first membership payment will be collected upon registering for Jaxsta. It will then automatically renew on the same date each month. For example, if your first membership payment is due on April 25, the following payment will be charged on May ...
If I'm not based in America, will my monthly/yearly membership fee differ based on exchange rate?
Yes. While the USD amount is fixed, any fluctuations in the currency market will be reflected in the membership fees for territories outside the U.S.
I'm not based in America, why are you charging me USD?
Jaxsta uses USD in all its transactions as currently our largest data partners are based in the U.S.
What if the exchange rate fluctuates?
While the USD amount for memberships is fixed, any fluctuations in the currency market will be reflected in the membership fees for territories outside the U.S.
What taxes are applicable to my Jaxsta membership?
Any relevant taxes are displayed during the checkout process based on your billing address. In some cases Jaxsta may not currently be registered for sales and use taxes in your jurisdiction. It will continue to monitor its indirect tax compliance ...