I'm not based in America, why are you charging me USD?

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• If I'm not based in America, will my monthly/yearly membership fee differ based on exchange rate?

  Yes. While the USD amount is fixed, any fluctuations in the currency market will be reflected in the membership fees for territories outside the U.S.

• How do I add credits to a DistroKid release when I’m not the main artist or Distrokid account holder?

  Our initial suggestion and the quickest solution is to contact the DistroKid account holder to make these changes in the DistroKid portal. If this isn’t possible, please sign in to Jaxsta and head to the release or recording page where the credit is ...

• What if the exchange rate fluctuates?

  While the USD amount for memberships is fixed, any fluctuations in the currency market will be reflected in the membership fees for territories outside the U.S.

• What does sorting by popularity mean?

  We have developed our own popularity ranking algorithm that sorts data based on a number of factors, including the number of credits, chart placing, accreditations and awards. We are constantly refining that algorithm.

• Why was my claim rejected?

  Based on the information provided in the verification form, one of the Jaxsta team were not able to confidently verify a relevant relationship to the profile. You can definitely submit the claim again with some more information for another ...