Data
Why would I bother asking my distributor to work with Jaxsta?
Once your credits have been corrected, they will not only be updated on Jaxsta – meaning your official resume looks even better than before – but they will also go to other digital service providers such as Spotify, Tidal and Apple Music, meaning ...
I make music, so why don't I have a profile on Jaxsta?
There are a few reasons why you may not have a profile on Jaxsta, even though you’ve released music. The first reason is that your distributor may not be a Jaxsta Data Partner, meaning we haven’t entered into a relationship with them whereby they ...
Why is the Spotify and Apple Music 'play' link missing from some release pages?
There are a couple of reasons for this. Firstly, it is possible the release is unfortunately on neither of those platforms. Secondly, we receive and analyse a number of different types of data and key identifiers, and to display Apple and Spotify ...
Why are the lyrics missing on some recording pages?
There are a couple of reasons for this. Firstly, it is possible the lyrics have not been provided to the third party that provides Jaxsta with lyrics. Secondly, we receive and analyse a number of different types of data and key identifiers, and to ...
Jaxsta has my credits combined with someone else's, how do I amend this?
Similar to adding or amending credits on a Jaxsta profile, this will need to be done by the Data Partner the credit has come from. Please complete this form to get the process underway!
Can I submit metadata to be displayed on Jaxsta?
We are constantly working on on-boarding new Data Partners. Our Data Partners deliver to us (and other Digital Service Providers) directly via DDEX or via a delivery service. If you have these capabilities, please contact partners@jaxsta.com and a ...
How can I add credits to a release on Jaxsta?
We are working constantly with our Data Partners to improve the quality of the data we present via Jaxsta. To inform us that credits are missing or incorrect, please sign in to Jaxsta and head to the release or recording page where the credit is ...
I have multiple profiles on Jaxsta, and my credits are split across them all. How do I fix this?
If you can see that you – or the artist/creative you represent – have more than one profile on Jaxsta, please let us know and we’ll be able to merge those profiles so you have one definitive profile. To do this, click here, to send us the URL links ...
I have found incorrect data or missing credits. How can I correct this?
We are working constantly with our Data Partners to improve the quality of the data we present via Jaxsta. At this stage, only Jaxsta Business and Jaxsta Enterprise members can submit Missing Credit or Missing Release requests. For Jaxsta Free and ...
When I browse the Explore page how is the order of artists, people and organizations determined?
Artists who appear on our Explore page are chosen to reflect the breadth and depth of Jaxsta – hence the mix of current chart-toppers, up-and-comers and those who have forged a legacy of incredible work over the decades, be they performers, ...
How often is Jaxsta's data updated?
Jaxsta's data is refreshed daily.
What does sorting by popularity mean?
We have developed our own popularity ranking algorithm that sorts data based on a number of factors, including the number of credits, chart placing, accreditations and awards. We are constantly refining that algorithm.
Will rights holders be credited alongside writers and other contributors?
All credits for rights holders provided by our contributors, suppliers and partners will be displayed appropriately and consistently throughout Jaxsta, e.g. as per album liner notes.
Does signing up to Jaxsta guarantee that all my credits will be on my profile?
Not necessarily. We’re aware that when searching Jaxsta you may find some credits are missing. Rest assured we’re working with our data partners to rectify this, and we're adding new data every day. It’s a journey, but we will get there. To inform us ...