It says my Jaxsta profile is claimed, but it wasn't me... what do I do?

It says my Jaxsta profile is claimed, but it wasn't me... what do I do?

If the profile is definitely yours, please also claim the profile as we can give all relevant parties access to the same profile.

Something to take into account is that label teams and management groups can also claim profiles – this may have been the case with your profile. Please contact us here to discuss why the profile has already been claimed.
    • Related Articles

    • How does Jaxsta create its profile pages?

      When Jaxsta receives a credit from one of our official Data Partners, a profile page is automatically created for the person to whom the credit belongs. It doesn’t matter what role they played in the creation of the music – producer, mix ...
    • What happens to my 'claimed' profile if I cancel my Jaxsta Free membership?

      Your data remains stored on your profile. You will be able to update that information by signing up again to Jaxsta Free
    • Can I see if anyone else has claimed my profile?

      Once a profile is claimed, a green tick will appear beside the profile name. This indicates someone has successfully claimed the profile. No one will be able to see who has claimed the profile. There is one exception to this, and that is if there are ...
    • I make music, so why don't I have a profile on Jaxsta?

      There are a few reasons why you may not have a profile on Jaxsta, even though you’ve released music. The first reason is that your distributor may not be a Jaxsta Data Partner, meaning we haven’t entered into a relationship with them whereby they ...
    • How do I un-claim my profile?

      To un-claim your profile, ensure you are logged in head and head to On the profile you wish to un-claim, simply hit the trash or bin icon. Confirm by clicking "Remove Claimed Profile" If you wish to claim the ...