If my membership is billed monthly, when will my first payment be collected?
Your first membership payment will be collected upon registering for Jaxsta. It will then automatically renew on the same date each month. For example, if your first membership payment is due on April 25, the following payment will be charged on May 25, June 25 and so on.
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I have a monthly membership, will I be notified before my monthly fee is collected?
No. Your membership fee automatically renews on the same date each month. For example, if you made your first membership payment on April 25, your next will be billed on May 25, June 25 and so on.
If I'm not based in America, will my monthly/yearly membership fee differ based on exchange rate?
Yes. While the USD amount is fixed, any fluctuations in the currency market will be reflected in the membership fees for territories outside the U.S.
What happens if my payment declines?
We will send you four emails over the ten-day period immediately following the due date of your membership payment, requesting that you update your details. After the tenth day, your membership will be downgraded to Jaxsta Free.
How do I obtain a receipt for my Jaxsta membership?
You will be emailed a receipt upon every membership payment. If you have deleted your invoice, please email support@jaxsta.com and we will resend your invoice.
How do I cancel my membership?
When signed in to Jaxsta, click on your initials (top right hand corner) and then go to ‘Account Settings’. Click on 'Cancel Account' - please ensure you read the information displayed and the options provided. There will be an option to cancel your ...